At The Simplist, we strive to provide high-quality skincare products. Due to the nature of our products, we have established the following refund and return policy to ensure fairness for both our customers and our business.
1. General policy
All sales are final, except as outlined in this policy.
We only accept returns and offer refunds under specific conditions described below.
2. Eligibility for returns
We accept returns only if:
The product is unused, unopened, and in its original packaging
The return request is made within 7 days of delivery
To initiate a return, you must contact us before sending the product back.
3. Non-returnable items
The following items are not eligible for return or refund:
Opened or used products
Products with tampered or damaged packaging
Products purchased during clearance or final sale
Gift cards (if applicable)
Due to hygiene and safety reasons, we cannot accept returns of used skincare products.
4. Damaged, defective, or incorrect items
If you receive:
A damaged product
A defective item
The wrong product
You must notify us within 48 hours of delivery with:
Clear photos of the product
Images of the packaging
Upon verification, we will offer:
A replacement, or
A refund (at our discretion)
5. Allergic reactions / skin sensitivity
Our products are formulated for general use, but individual skin reactions may vary.
We strongly recommend conducting a patch test before full application.
